Position Summary

The Store Manager is responsible for running a profitable restaurant and making sure it meets the critical customer standards of Quality, Service, and Cleanliness. The Store Manager is responsible for ensuring the principles of I.M.P.A.C.T. are adhered to. The Store Manager is also responsible for hiring and developing Assistant Store Managers and Shift Supervisors to help build a culture that results in positive, team-oriented, and guest driven environment.

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Essential Duties and Responsibilities

• Directs the daily operation of the restaurant.
• Ensures timely reporting and compliance with company standards in all areas of operation including product preparation and delivery, customer service, maintenance and repair, labor, employee reviews, and inventory management.
• Ensures prompt friendly service according to company guidelines.
• Assists with recruiting, interviewing, and hiring the best candidates for the right positions. 
• Motivates and trains team members to increase efficiency and skill level. 
• Creates schedules and provides operational direction to meet the needs of the business while maintaining financial responsibility. 
• Responsible for timely and accurate completion of all cash accountability reports.
• Ensures the immediate response and correction of all verbal guest complaints by self and staff. Refers all verbal and written guest complaints to Compliance Officer. 
• Sets goals and expectations for team members, aligning performance and incentives, managing performance issues, and holding team accountable for results.
• Maintains effective safety and security programs according to company policy and government standards.
• Promotes and manages restaurant organization, cleanliness, and sanitation.
• Communicates with other managers daily through management log and shift change meetings.
• Participates in weekly Store Leadership Meetings.
• Maintains a clean and orderly store and follows COVID-19 standard sanitizing, disinfecting, or cleaning procedures. 
• Completes all other assigned duties and responsibilities.

(The above statements are intended to describe the general nature and level of work being performed by people assigned this classification.  They are not to be construed as an exhaustive list of all job duties performed by staff members).

 Minimum Qualifications

• High school education or equivalent required.
• 5+ years’ experience in a fast paced, high volume, customer service-oriented business preferably in a food service or retail setting.
• 3+ years prior management experience required.
• United States citizenship.
• Must have open availability including weekends and holidays. 
• Must be a resident of the State of Illinois within 90 days of date of hire.
• Must have reached 21 years of age or older at the time of application submission.
• Must be able to obtain a ServSafe and City of Chicago manager’s certification recognized by the State of Illinois within 30 days of employment.

Knowledge, Skills, and Abilities

• Must be able to model Uncle Remus culture in every interaction and every relationship.
• Ability to interpret and apply company policies and procedures.
• Ability to establish goals, guide employee performance to ensure the quality and completion of work assignments.
• Ability to understand and apply management principles concerning budgeting, personnel costs, and expenses.
• Must have a strong customer focus. 
• Must be highly self-motivated and hands-on.
• Proven ability to recruit, motivate, train, and retain a team.
• Must work strategically, have solid business acumen, and can influence others.
• Must be authentic and approachable and can connect with a diverse group of people.
• Must visibly display a high sense of integrity, professional courage, and judgment.
• Must be an innovative thinker who thrives in an environment of change and creativity.
• Excellent verbal and written communication skills.
• Strong organizational and time management skills.

(The qualifications listed above are intended to represent the minimum skills and experience levels associated with performing the duties and responsibilities contained in this job description.  The qualifications should not be viewed as expressing absolute employment or promotional standards, but as general guidelines that should be considered along with other job-related selection or promotional criteria).

Physical Requirements

• Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. 
• Must be able to talk or hear and communicate with guests. 
• Must be able to use hands or fingers, handle or feel objects, tools, or controls. 
• Ability to stand; walk; sit; and reach with hands and arms. 
• The noise level in the work environment is usually moderate to high. 
• Ability to lift, push, pull, and otherwise move objects weighing up to 50 pounds.
• Ability to stand and/or walk for long periods of time and adapt to a kitchen environment with varying temperatures (-8 to 80 degrees Fahrenheit).

(The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position).

Dress Code Requirements

• Uncle Remus branded shirt
• Khaki or black pants
• Slip resistant black shoes
• Black socks
• Black belt

This job description in no way states or implies that these are the only duties to be performed by the employee(s) in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the employee(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

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